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General Terms & Conditions

General Terms and Conditions

These terms and conditions, as may be amended from time to time, (hereinafter, the “Terms”) regulate the relationship between the company “Kos4all Tours & Travel Services P.C.” with Vat Number EL800475787, with registered seat in Mastichari, Kos Island, Greece, 85302, Company House Registry No:56319, General Electronic Commercial Registry (G.E.MI) No: 124529020000 and Registry Number (GNTO License): 1471Ε60000055000 (contact: telephone +30 22420 45444, here for email communication) (hereinafter, the “Provider” or “Administrator” or “we” or “us” or “”) and the customer (hereinafter, the “Customer” or “User” or “you” or “your”) formalized through the use of the website “” (hereinafter, the “Website”) by the Customer for making a reservation via the Website as well as for any other services the Customer may use and/or download from the Website. The Terms apply to all online bookings via the Website.

The Terms also regulate the access to and use of the Website by the User. The Provider is the administrator of the Website and also the Data Controller for the purposes of the applicable data protection regulation (for details on the applicable data privacy policy, please refer in section VI hereinbelow).

The use of the Website and the provision of booking services via the Website are subject to the Terms unless otherwise agreed in writing between the Provider and the Customer.

The Provider may change and update the Terms at any time, without warning you beforehand. However, once you have received confirmation of your booking, the Provider will not change the Terms applicable to that booking. It is advisable that you print out or save an electronic copy of the Terms when making a reservation.


By accessing, browsing, and using the Website and/or by making a reservation or booking a service via the Website means that you acknowledge and agree to have read, understood, agreed and accepted totally and without reservation the Terms, as published on the Website at the time of use and/or booking, as applicable.

Booking may be made online on the website, by e-mail, or by telephone.

For use of the Website and for making a reservation you must be over the age of 18; you undertake the liability for any use by you of the Website on behalf of any third party and for any provision by you on behalf of any third party of personal data of any third party (including minors).

Special Conditions applying to specific services

1.1 Transfer Services

Find special terms and conditions for Transfer Services here.

2.1 Excursions – Tours

Find special terms and conditions for Excursions & Tours  here.

3.1 Accommodation

Find special terms and conditions for Accommodation here.

4.1 Rent a car

Find special terms and conditions for Rent a Car here.


Depending on the payment method you have chosen the payment is supported and processed by Viva Payment Services SA (Viva Wallet) or Paypal. For this purpose during the booking procedure, you will be redirected to the corresponding website where you will need to provide your credit card details. It is noted that does not collect and process your credit cards details.

VIVA PAYMENT SERVICES S.A with Tax Identification Number 997671771/ Athens Tax Office for Sociétés Anonymes, has been established and operates under the Greek law and is a duly licensed Electronic Money Institution, to operate in the European Economic Area (EEA-31 Region), pursuant to the provisions of Law 4021/2011, supervised by the Bank of Greece and registered with the relevant Registry thereof.

Viva payments terms and conditions

PayPal (Europe) S.à r.l. et Cie, S.C.A. (R.C.S. Luxembourg B 118 349) is duly licensed as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended (the “Law”) and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier.

PayPal User Agreement

Please ensure that you have read and understood the said Terms and Conditions before complete any transaction.


The Terms set out the full extent of the Provider´s obligations and liabilities in respect of the intermediation service offered by the Provider through the Website, in respect of the supply of the Kos4all Tourist Service and in respect of any content of the Website. There are no warranties, conditions or other terms that are binding on the Provider except as expressly stated in the Terms. The Provider assumes no liability in case of (a) non-availability, non-performance, poor performance of services by third party providers; (b) acts, omissions and errors of third party providers; (c) injury, death and any damages which may result from third party provider’s services, acts and omissions; (d) force majeure and events which are not under the direct control of the Provider; (e) acts and omissions of Viva Payments or Paypal; (f) information and material available on the Website which is provided and/or licensed by third parties (including the third party providers) or has been collected by third-party sources (including the third party providers); (g) comments and/or content published on the Website by any user; (h) any information provided to the Provider by user through the Website (e.g. during booking procedure).

Subject to the above paragraph and to the maximum extent permitted by applicable law, the maximum aggregate liability of the Provider to the Customer on all claims of any kind under or related to these Terms and to the services offered through the Website, whether in contract, warranty, tort, strict liability, or otherwise, shall be limited to the aggregate cost of the Customer’s reservation as mentioned in the confirmation email.

Nothing in these Terms shall limit or exclude the Provider’s liability imposed by applicable consumer protection law and which cannot be excluded by law.


To the extent that the Services provided are addressed to Users under their capacity as Consumers, the provisions of the applicable legislation regarding the protection of consumers apply.

Users under their capacity as consumers have the right to withdraw from this agreement in accordance with article 9 of Directive 2011/83/EU and article 4a of Greek L.2251/1994 accordingly. Specifically, the Users have the right to withdraw from this Agreement within fourteen (14) calendar days from the acceptance of these Terms without any reason being required and at no cost. Withdrawal is not possible in the event that the execution of the contract has been totally concluded at the request of the User.

With respect to the Users’ right to information under their capacity as Consumers, the relevant provisions regarding the information of the Users by the Provider are included in Term 7.

In any case, any dispute that may arise between the User and VIVA PAYMENTS, shall be amicably resolved through the Online Dispute Resolution Platform of European Commission and –according to the terms of Directive 2013/11/EU, its certified entities for the alternative dispute resolution, meaning the INDEPENDENT AUTHORITY “HELLENIC CONSUMER’S OMBUDSMAN” (


The Provider respects your privacy. The personal data you provide to the Provider will be collected and processed by the Provider, under the capacity of a Data Controller, for the purposes of the relationship between the Provider and the Customer (reservations, customer service), in accordance with applicable data privacy legislation. The personal data the Provider collects by you and processes for the facilitation of the booking procedure are : contact name, phone number, e-mail address. The Provider may collect for the same purposes your flight details. The Provider does not collect, store and process your credit cards details or any sign in details to third-party social media/networking accounts or email accounts.

The services offered by the Provider are not directed at minors under the age of 18. Valid parental consent is required in order for the Provider to collect and process personal data of minors.

The Provider will have in place and maintain technical and organizational security measures which are appropriate and sufficient to ensure the safety of your personal data.

Your personal data are never transferred to third parties apart from the third party providers which you complete your reservation with and for the purposes of such reservation and the third parties that the Provider uses as Data Processors for the provision of his services under these Terms. Your personal data might be disclosed to law enforcement and other governmental authorities if and as required by applicable law.

In cases when required by law, your prior consent will be obtained before we send to you advertising and commercial communication, including the sending (e.g. by e-mail, SMS) of commercial communications regarding products, services, offers, promotions, and news of the Provider, the Provider’s partners or trusted third parties.


The Provider uses cookies and other similar technologies on the Website. The Provider may also allow Google to use its cookies and other tracking technologies on the Website (Google Analytics) for analytical purposes. Thus, your access to and use of the Website may provide certain information to the Provider and to Google.

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device in order for you to be recognized as the same user across the pages of the Website, in order to allow your choices (e.g. language, preferences) to be remembered and in order for you to be recognized when you return to the Website.

When you visit and/or use and/or browse the Websites, the Provider and Google may collect certain information (e.g. IP address, browser used, operating system, language settings, web pages accessed by you, etc.).

If you have other questions, or in order to exercise your statutory rights of access and object to the processing of your personal data, please contact the Provider at


Our customer help desk and email assistance are available in Greek and English languages, and efforts will be made to include other languages in the future. Our Customer Service help desk and email assistance in English and Greek are available at all times, but we will try to offer you any assistance in the language you used to make your booking whenever possible. Whilst we pay great attention to the quality of the translation of our Website and Terms & Conditions, in the event of any discrepancy the English version shall prevail.


Unless otherwise indicated, the software via which the Website operates and the contents of the Website are the exclusive intellectual property of the Provider and/or his content suppliers (as applicable). The compilation of all content included in or made available through the Website and the look and feel of the Website is the exclusive property of the Provider. You may not use, copy, extract, re-utilize any content or parts of the content of the Website for any reason (including commercial and/or competitive) without the Provider’s express written consent. Where technically facilitated by the Provider (Social Share) users can share online certain content of the Website.

All trademarks not owned by the Provider that appear on the Website are the property of their respective owners.


The Website may include hyperlinks to websites and content owned and administered by third parties. The Provider is not responsible for examining or evaluating the said websites and contents and does not assume any responsibility or liability for the products, information and content of the said third party websites and contents and for the actions of the said third parties.


The User may sign in using the options available on the Website in order to post a comment. The content of the comments must be true, accurate and lawful and compliant will all applicable laws and must not infringe any intellectual or proprietary right of the Provider or of any third party. The content of the comments must not be libelous, obscene, defamatory, pornographic, harassing, threatening, invasive of privacy or publicity rights, abusive, or otherwise objectionable.

Comments must not serve any commercial or advertising purpose.

The Provider takes no responsibility and assumes no liability for any content posted by any User. The Provider reserves the right to adjust, refuse or remove comments at his sole discretion.

It is noted that the Provider does not get access, collect or process the Users’ login details.


You may not transfer any of your rights or obligations under these general terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these administrative terms and conditions without your prior written consent.


To the extent permitted by law, all services provided by the Provider under these Terms are subject to Greek law.

Any dispute or discrepancy arising from the application or interpretation of these Terms will be submitted to the courts of Kos, Greece, which will have exclusive competency over any other venue.

If any of these provisions cannot be applied for whatever reason, this shall not affect the validity of the remaining provisions of the Terms.