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Frequently Asked Questions

  • General Services

  • Do I get any confirmation of my booking?

    Yes, you do. Once the payment had been submitted you will receive an instant automated confirmation e-mail from our webpage and in the next 24 hours after checking the information you provided you will receive an e-mail with a reservation voucher.
    If you have booked a return transfer you will find the pickup time. Please check this carefully and let us know if any details are incorrect.

  • Are there any extra charges?

    Any extras will be shown during the booking process. The total price is fixed and includes all applicable taxes. The price you see is the price you pay. No hidden charges.

  • How safe is it to use my credit/debit card on your website?

    Credit card details are transmitted over the internet using an SSL (Secure Socket Layer) system. By using this method, we protect your credit card details from unauthorized access.

  • Can I make changes to my booking?

    You can make changes to your booking free of charge online, by e-mail or by phone 48 hours before service. However there are might be extra charges if the changes include further distance or different vehicle type.

  • Can I cancel my booking?

    You can cancel your reservation
    via e-mail
    up to 48 hous before the scheduled transfer pickup or arrival time free of charge. Bookings cancelled within 48 hours will be subject to 100% cancellation fees.By making a booking with us you agree to pay the full cost of the booked service in case of cancellation within the chargeable cancellation period.

  • My question is not answered here. What should I do?

    If the answer to your question cannot be found here, please send us an e-mail to and we will reply to you as soon as possible. We wish you a safe and wonderful travel in Kos Island.

  • Cars Services

  • What documents will I need to provide?

    You will need to bring your driving license with you when you come to collect your car. You must have held a driving license for at least one year.
    Citizens of Non-EU countries are required to have a valid international Drivers' License along with their regular Drivers' License.

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