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Frequently Asked Questions for transfer services
How do I make a transfer booking on website?
You can book your transfer on-line through our webpage . Select the one way or roundtrip radio button, fill dates, pickup location, drop-off location in case of roundtrip transfer, number of passengers and click the search button to see the all available transfer services for this route.
What information do I need to provide in order to book?
Contact Name: Lead name for the whole party travelling, mobile phone number, pick up and drop off location: area, hotel or specific address, flight details with times and an e-mail address.
Can I choose the pickup time for my return transfer?
Your return pickup time will be calculated from us and it will be written in the transfer reservation voucher. If you wish a specific time please let us know so that we can plan for this in advance.
Do I get any confirmation of my booking?
Yes you do. Once the payment had been submitted you will receive an automated confirmation e-mail from our webpage and in the next 24 hours after checking the information you provided you will receive an e-mail with a reservation voucher. If you have booked a return transfer you will find the pickup time. Please check this carefully and let us know if any details are incorrect.
Are there any extra charges?
Any extras will be shown during the booking process. The total price is fixed and includes all applicable taxes. The price you see is the price you pay. No hidden charges.
How safe is it to use my credit/debit card on your website?
Credit card details are transmitted over the internet using an SSL (Secure Socket Layer) system. By using this method, we protect your credit card details from unauthorized access.
How many pieces of luggage can I take with me?
The standard luggage allowance is one suitcase which should not exceed 90cm x 75cm and one hand luggage 56cm x 45cm without any weight limit.
I travel with children. Do you provide children-seats?
You are strongly advised to tick the need for child seat during the reservation process and to give the age of each child in the comments box on the same page. This service is free of charge.
At what time will I be picked up on return transfer?
Unless you provide us in comments a specific time you will find the pickup time on the transfer reservation voucher.
Do I need to take any document with me when I travel?
It’s essential that you take your reservation voucher with you on your transfer. This must be shown to the driver or our representative.
How do we find the driver?
Our driver will come to pick you up at your desired destination. If your transfer starts at the airport, our representative / driver will be waiting for you at the exit holding a tag /sign with the passenger’s name provided on it.
Can I make changes to my booking?
You can make changes to your booking free of charge online, by e-mail or by phone 48 hours before service. However there are might be extra charges if the changes include further distance or different vehicle type.
Can I cancel my booking?
You can cancel your reservation on-line or via e-mail up to 5 days before the scheduled transfer pickup or arrival time free of charge. Bookings cancelled within 5 days will be subject to 100% cancellation fees.By making a booking with us you agree to pay the full cost of the booked service in case of cancelation within the chargeable cancellation period.
What if my flight is delayed or cancelled?
Your flight will be monitored for delays, to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated.
Do you guarantee money back, compensation or refunds?
Yes. In the rare case that we can’t supply you with the Kos transport service you have booked, we will refund you.
If the answer to your question can not be found here, please send us an e-mail to and we will reply to you as soon as possible. We wish you a safe and wonderful travel in Kos Island.
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